Do you deliver nationwide in the Netherlands and the EU?
Yes, we deliver throughout the Netherlands. We also offer delivery to certain EU countries i.e. Belgium and Germany —please contact our customer support for details on any additional fees or requirements for EU orders.
What are your delivery charges and weight limits?
| Country | Delivery Option | Weight Range | Charge |
|---|---|---|---|
| Netherlands | Standard | ≤ 25 kg | € 6.75 |
| Netherlands | PostNL Pickup | ≤ 25 kg | € 6.00 |
| Netherlands | Standard | 25 – 45 kg | € 14.99 |
| Netherlands | Standard | 45 – 70 kg | € 19.99 |
| Belgium | Standard | ≤ 20 kg | € 8.95 |
| Belgium | PostNL Pickup | ≤ 20 kg | € 7.95 |
| Germany | Standard | 0 – 2 kg | € 8.20 |
| Germany | Standard | 2 – 5 kg | € 9.40 |
| Germany | Standard | 5 – 10 kg | € 11.40 |
| Germany | Standard | 10 – 20 kg | € 13.65 |
| Germany | Standard | 20 – 23 kg | € 18.35 |
See more in our Terms & Conditions .
What is your return policy?
We want you to be completely satisfied with your purchase. For food products, returns are accepted within 7 days of purchase, and for non-food products, returns are accepted within 14 days of delivery (excluding the day of delivery). Please be aware that customers are responsible for return shipping charges.
Where is your physical store located?
Our physical store is located in the heart of Amsterdam - JAN PIETER HEIJESTRAAT 124 H 1054MH. We welcome you to visit us if you’d like to see our products in person, ask questions, or even pick up your order directly from our store.
How long will delivery take?
Delivery typically takes 2-4 working days within the Netherlands. You will receive an estimated delivery date in your dispatch confirmation email. Please note that unforeseen circumstances may occasionally cause delays. Please see more here.